Support Features

When managing aquaculture or using the app, there are times when farmers need additional guidance or want to ask questions directly. To that end, the JALA App provides a Help feature designed to help users quickly find answers and solutions. This feature allows you to read the app's user guide and connect directly with the JALA customer support team. You can discuss not only app usage but also pond conditions, shrimp farming, and other challenges you encounter. The Help feature is available on the mobile app, making access even more convenient. You can submit questions in text format and attach images, audio, or files to clarify the situation. This feature makes finding solutions more interactive, faster, and more effective.

Support Features Via Mobile

Here are the steps you can take to use the help feature:

1. Open the JALA app.
2. Tap the Support menu at the bottom.
3. Enter a chat and type your question.
4. You can also attach images, audio, or files to clarify the problem or condition you wish to discuss.
5. Through this feature, you can:

• Ask for help using the application.
• Discuss pond conditions and shrimp farming.
• Communicate other challenges you are facing.

Questions will be answered directly by the JALA team, so you can get solutions and discuss interactively.

Updated on: 26/09/2025